Mayflower Transit review

Company at a glance

Rating
4.2 / 5 from 156 reviews
Founded
1927
Headquarters
Fenton, MO
Model
Agent cooperative (part of UniGroup)
Best for
Long-distance moves, sister brand to United Van Lines
USDOT / MC number
Not independently verified by us — look it up directly on FMCSA SAFER before booking.

This company operates through a network of independently owned local agents rather than one central workforce. That means your crew, truck, and day-to-day service quality depend on which specific agent handles your move — the corporate brand sets standards and handles marketing and claims, but the people loading your truck work for a local business, not the parent company directly.

Review data below reflects Mayflower Transit's Mayflower Transit corporate headquarters, Fenton, MO Google Business Profile. Pulled 2026-08-12. See how we select and review movers.

Mayflower Transit in one paragraph

Mayflower's aggregate rating is solid, but the sample includes an unusually high number of serious complaints — lost or damaged belongings, a reported truck fire, and a slow, lowball claims process — alongside genuinely glowing reviews from long-time repeat customers.

What Mayflower Transit typically offers

  • Full-service packing and unpacking
  • Loading, transport, and unloading for interstate moves
  • Storage-in-transit for moves where the destination isn't ready yet
  • Furniture disassembly and reassembly
  • Vehicle/auto shipping, in most cases
  • Corporate and government relocation, for larger agents

Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.

How booking with Mayflower Transit works

  1. Request a quote online or by phone, and ask for an in-home or video walkthrough survey for anything larger than a 1-bedroom.
  2. Review the written estimate — confirm whether it's binding, non-binding, or binding-not-to-exceed, and what's included.
  3. Get written booking confirmation for your specific date, not just a completed survey.
  4. Crew arrives to pack (if included) and load on moving day; do a walkthrough with the crew lead before they leave.
  5. Your shipment transits to the destination — ask for a specific delivery window and how you'll be updated.
  6. At delivery, inspect items against the inventory sheet before signing off — note any damage in writing immediately.

Protection plans and valuation coverage

Like most interstate movers, Mayflower Transit is required to offer basic released-value protection (about 60 cents per pound per item) at no extra cost — it rarely covers what your belongings are actually worth. Full-value protection costs more but covers repair or replacement at current value. Given the damage and claims themes in the reviews below, it's worth reading how estimate types affect your final bill and binding vs. non-binding estimates before you sign anything.

Where Mayflower Transit is genuinely good

  • Multiple long-time repeat customers (one citing 10 years of use) describe consistently good experiences
  • Zero-damage moves reported by some customers with specific praise for the driver
  • Sister-company coordination (e.g., with local agents like Dodge Moving and Storage) praised in some reviews

Where Mayflower Transit falls short

  • Several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling
  • A claims process described as taking up to two years to resolve in one case, with an initial lowball settlement offer
  • One reviewer reported a truck fire that destroyed an entire household's belongings, with a dispute over insurance coverage

What customers are saying (40 of 156 reviews)

“Do not use, period. They send everything out to local groups, and do not stand behind anything. Move was way late, and items arrived damaged. Horrible customer service, and impossible to deal with. Avoid at all costs”

1/5 — Cliff Lodes, 2025-08-12

“Multiple things missing after the move, including whole boxes and the moving crew stole all of my tools. Furniture pieces broken. Tried to contact the company to make an insurance claim and never received any response. AVOID.”

1/5 — Tyler Chafin, 2025-07-19

“Took apart our furniture, packed & Loaded all our household goods only to get to our new home to see SOOOO much damage they caused to our items. Poorly packed, poorly taken apart causing screw holes in wooden items, broken glass etc!! Not only that but they documented all the damage as previously done once they packed or took it apart! Called to speak with someone about the issues & the First Lady transferred me to a Second Lady who said it’s not her job then hung up on me when I said I...”

1/5 — Kristain Frisbey, 2025-01-17

“We used Mayflower for a cross-country move in 2021. Mayflower is a part of Unigroup, as is United Van Lines. We had previously used United Van Lines for two inter-state moves with no complaints. Our experience was very different with Mayflower. First, they damaged several nicer pieces of our furniture. Our claim was handled by Mayflowers Claims Team 9. They got a furniture repair person to look at our damaged furniture. While inspecting our pieces, he indicated that any repairs that he did...”

1/5 — Pat -, 2024-05-24

“FYI: IF YOU'RE PLANNING A MOVE...I strongly suggest you think twice before using MAYFLOWER moving services. They "lost" about 20% of our belongings (1/3rd of a semi-truck) with no explanation why. We think they gave our stuff to somebody else (and nobody spoke up), as they often have more than just YOUR stuff on the truck. It seems a pattern, as they have a whole department to handle these types of losses. It then took months to be reimbursed. Of course we didn't have photos of most things,...”

1/5 — .., 2024-05-03

“I was considering moving quotes and the person who worked with me on the phone was incredibly rude and actually hung up on me as I was asking questions about the process. Attitude does not build business.”

1/5 — amy von Diest, 2024-03-19

“We used Mayflower in October 2023 for our household move from Sharon, New Hampshire to St Louis, Missouri. We have moved cross country four times in the last 7 years and have to say that this was the best move we’ve ever experienced. Mayflower personnel were professional, courteous and careful with all of our belongings. Our driver, Nick was fantastic. This was our only move with ZERO damage, our goods showed up on time and the people who loaded and unloaded were amazing. A big JOB WELL...”

5/5 — Debbie Younglove, 2024-03-05

“Always a great experience. I’ve used them for 10 years for multiple moves. Cordial staff and hard working movers.”

5/5 — AUSTIN BREITER, 2023-09-05

“Great price, great sister company, Dodge Moving and Storage. Con, Floyd and Doug excellent movers and packers of our things”

5/5 — Barbara DiMartini, 2023-06-10

“The Mayflower Moving Co moved my military families entire household contents. Their truck caught on fire (brakes overheated so they said. Plus items that should of not burned up were missing from the truck!!!) causing everything my family owned for 30 years to be completely destroyed. We purchased their additional insurance and they wouldn’t honor the insurance because they claimed we had to pay for the COD for delivery! There was nothing to deliver! They destroyed every memory and item we...”

1/5 — UNLV 5183 Bc, 2023-01-27

“Moved from Washington state to St Louis area. I paid for 5 crates but only used 4, understanding we would get a refund for the less amount. Not only did they open up our crates while in their posession/storage and reshuffle our belongings into 5 crates so they didn't have to provide a refund, they lost a couple of items in the move including hardware to our crib that is a family heirloom no longer made. Upon calling the office to resolve these grievances, the responsible party was either...”

1/5 — Katie Kelly, 2022-12-05

“We moved for Phoenix to Tennessee we thought since it was a trusted moving company we would use them They were the most expensive. Let's just say it was the worst experience ever. They damaged all of our brand new furniture and our washer and dryer that weren't even 1 year old. We had over 4500 in damaged items. They sent someone out to check our stuff and then sent a check for $1500 which doesn't even cover the damaged items. We even had the extra insurance that covers 30,000. We had to...”

1/5 — Denise Lasky, 2022-11-27

“I paid to have my things pack and they still arrived broken. I put high value on items and they still loss my valuables. I had high hopes, I am so disappointed.”

1/5 — Lamantha R, 2022-10-01

“We used Mayflower to move from San Francisco to Fenton. They did a great job.”

5/5 — Jeffrey Wolf, 2022-08-05

“Contacted customer service in two different ways starting a week ago based on highly unprofessional action by their agent including violation of laws, and have received no courtesy of reply or assistance in resolution.”

1/5 — Eric Leys, 2021-11-22

“This company employs people that falsify documents and forge client signatures in order to place blame on their clients for broken, smashed, and damaged furniture that their movers actually damaged. Most of our furniture arrived completely smashed as if someone did it deliberately. They hire criminals to go into your home and move your belongings. DO NOT use this company!!”

1/5 — Carlie Doyle, 2020-08-13

“I was extremely pleased with the service. All of my possessions arrived in perfect condition. There was a continual open line of communication, all issues or potential issues were seamlessly resolved. My expectations were exceeded! Thank you again for a stellar performance!”

5/5 — Lon Copelin, 2020-03-19

“Great Service all the way around. Our move was via the Pod/Container type of transport and it was easy and very affordable. Will definitely recommend this company to my friends in future for their moves!”

5/5 — T Olenderski, 2020-03-09

“They were very careful and wrapped my furniture so that it wouldn't get damaged. The crew was very helpful and eliminated some of the stress of the move.”

5/5 — Maureen, 2020-02-27

“Everyone was wonderful! Cece! Michael! Everyone!”

5/5 — Bobbie Jodré, 2020-02-12

“Mayflower / Chipman Relocation was so easy to work with, from the intial quote to the last box delivered! They offered a virtual inventory tour where I walked them through my place, telling them what was going and what was staying. I opted 'crate' shipping so they could guarantee a delivery date and they were on time and within 15 minutes of the beginning of the delivery window. At every level - quote, packing, updates, and unpacking, the staff was friendly and helpful. Great job all around!”

5/5 — Colleen Cannon, 2020-02-01

“Overall was a great experience. From the video quoting option, to the scheduling, pickup, care of my belongings, and the final delivery- the entire process was communicated very well, and timely. Completely happy with the entire process. Thank you!”

5/5 — Colleen Cope, 2020-01-29

“After 19+ moves this one ,by far, was the best. I highly recommend Mayflower for your next move.”

5/5 — George Botelho, 2020-01-25

“the price was competitive, the packing was excellent and timely, the loading was systematic and timely, the delivery was ahead of schedule which was very helpful to me. the followup was excellent”

5/5 — STony Masa, 2020-01-24

“The driver Brian and the loading and unloading crews were great. We're happy we chose Mayflower for our move from WI to AR.”

5/5 — John Baddaker, 2020-01-15

“Alan and Sara were awesome to work with. Trustworthy, genuine and communicative throughout. Would use them again!”

5/5 — Melanie Holterhoff, 2020-01-15

“I would never use Mayflower again! We packed everything except one item that was not replaceable. The lead mover said he would pack it and keep it safe. Well - it turned out that he wrapped it in an old moving blanket and stowed it unsecured in the bottom of a wardrobe box. When opened it was destroyed! I filed a claim with Mayflower and they said they did not pack anything and I had no claim. I contacted the local company we dealt with in San Diego and they did nothing for me, even though I...”

1/5 — Barbara Flowers, 2020-01-15

“Excellent and seamless moving experience from beginning to end! Outstanding customer service. Highly recommend!”

5/5 — Irish Shark, 2020-01-10

“Lots of things missing and insurance coverage was a joke. Answer to all of our documentation was “not on the original inventory, sorry. They packed our entire house in about 5 hours. No way for us to check that everything was inventoried. Bread knife, $600 pressure steam cleaner, two furniture dollies, boxes of Christmas decorations, discovered at Christmas time a year later. Major scratch in our most expensive piece of furniture. NEVER EVER, EVER WOULD WE USE MAYFLOWER AGAIN!!!!!...”

2/5 — John Shoemaker (Shoe), 2020-01-07

“My wife and I were very happy with the service provided by Mayflower in our move from our location in Maine to central Florida. The crew was efficient , professional and very helpful. We have no plans of moving in the future but would use them again.”

5/5 — Gary Zaleska, 2020-01-05

“My move went okay the drivers moved quickly to load my boxes into the truck when they arrived. But once my stuff was delivered I received 2 boxes that weren’t mine and I’m guessing someone else received 2 of my boxes. I contacted Mayflower on several occasions and sent them pictures of the boxes. They were supposed to have them picked up? Well needless to say they were never picked up and it’s been over a year now and I never received my 2 missing boxes. I moved from California to the...”

2/5 — Sharon Madison, 2020-01-02

“Very good, constant communication. On-time delivery.”

5/5 — Istvan Arany, 2019-12-27

“Great team helping me move from Ohio to Arizona. Entire process was seamless and professional at all levels. I would highly recommend Mayflower to move any home. Best mover I’ve ever used.”

5/5 — Jay Frank, 2019-12-26

“My company used Mayflower to relocate us and everything went smoothly. Our move was handled very professionally from door to door!”

5/5 — Julien Walzberg, 2019-12-26

“The packing crew was much better than the unpacking crew. The unpacking crew showed up late on the last day and was in a great hurry to get out if there. This made me very upset and uncomfortable.”

4/5 — Gary Bressler, 2019-12-25

“Moving experience From Mass. to Florida with Mayflower agent: Brookline Transportation was easy. Alan Centofani and the whole staff were professional, understanding, kind and answered every question immediately. Their communication from start to finish was appreciated and made the move easy. The actual mover/driver was amazing in his professionalism and making the day of move free from worries. Received several phone call to ask how the move went; if we had any questions; to let us know when...”

5/5 — R & M Burke, 2019-12-20

“We had a wonderful experience with this company: they were punctual, helpful the very Organized and kind staff. The the only thing I could complain about is that they did lose a few items. But we were reimbursed pretty quickly for the loss.”

4/5 — Edie Clompus, 2019-12-17

“From the salesperson , driver and help both in New York and Florida were amazing. They made my move so pleasant . Everything was handled with care not one thing was broken . I would recommend them anytime .”

5/5 — rosemary riccobene, 2019-12-16

“Excellent crews from packers, driver, unpackers, great customer service rep.”

5/5 — Merrill Willett, 2019-12-10

“Start to finish a very professional and trust worthy experience. I would recommend Molloy Movers of LI who are associated with Mayflower highly.”

5/5 — William Garry, 2019-11-26

Final verdict on Mayflower Transit

Mayflower Transit is worth booking if you specifically want multiple long-time repeat customers (one citing 10 years of use) describe consistently good experiences. Go in with your eyes open about this real pattern: several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling — ask about it directly before you sign. At 4.2/5 across 156 reviews, it's solidly rated, if uneven in places, among the major interstate carriers — compare it against at least one alternative on our compare page before booking.

Frequently asked questions

Is Mayflower Transit a good moving company?

Mayflower Transit holds 4.2 out of 5 stars from 156 Google reviews. Mayflower's aggregate rating is solid, but the sample includes an unusually high number of serious complaints — lost or damaged belongings, a reported truck fire, and a slow, lowball claims process — alongside genuinely glowing reviews from long-time repeat customers.

Is Mayflower Transit legit?

Mayflower Transit was founded in 1927 and is headquartered in Fenton, MO. We haven't independently verified its current USDOT/MC registration — check its active status yourself on FMCSA SAFER before booking, which takes under a minute.

How much does it cost to hire Mayflower Transit?

We don't publish company-specific pricing since it varies by move — use our moving cost calculator for a general estimate by home size and distance, then get a written quote directly from Mayflower Transit. As a agent cooperative (part of unigroup), expect pricing and quote consistency to depend partly on which specific location or crew handles your move.

Does Mayflower Transit handle interstate and long-distance moves?

Yes — Mayflower Transit is a major national movers, and reviewers describe both in-state and cross-country moves. It's generally considered best for: long-distance moves, sister brand to united van lines.

What's the most common complaint about Mayflower Transit?

Several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling

How do I get a quote from Mayflower Transit?

Request a quote directly through Mayflower Transit's website or by phone, and ask for an in-home or video walkthrough survey rather than a phone-only estimate for anything larger than a 1-bedroom — it produces a far more accurate number. Get the estimate type (binding, non-binding, or binding-not-to-exceed) in writing.

What should I do if Mayflower Transit damages my belongings?

Photograph the damage before the crew leaves and note it on the delivery inventory sheet — don't sign a "no damage" confirmation until you've actually inspected everything. File a written claim promptly and keep every email; several reviewers report better outcomes after escalating in writing past the first-line claims team.

How far in advance should I book Mayflower Transit?

4–8 weeks ahead for most moves, 8–12 weeks ahead during peak season (May–September). Get written confirmation of your actual booking, not just a completed survey or quote — a survey alone doesn't guarantee a crew is reserved for your date.

Is Mayflower Transit the same company as United Van Lines?

They're sister brands — both part of the UniGroup agent cooperative — but operate as separate brands with separate agents and claims teams.

What should I do if Mayflower damages or loses my belongings?

Document everything with photos before and after, keep all correspondence in writing, and escalate in writing (not just phone calls) if the initial claims response is unsatisfactory — several reviewers report better outcomes after escalating past the first-line claims team.

Should I buy extra valuation coverage for a Mayflower move?

Given multiple reports of standard released-value claims being settled well below actual repair or replacement cost, review full-value protection coverage carefully and keep your own photo documentation of high-value items before the move.