Mayflower Transit review
Real, unedited customer reviews for Mayflower Transit — 4.2 stars from 156 Google reviews. Real quotes, honest strengths and weaknesses, and our verdict below.
- Real customer reviews — never fabricated
- FMCSA registration data linked directly
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Mayflower Transit moving company at a glance
- Rating
- 4.2 / 5 from 156 reviews
- Founded
- 1927
- Headquarters
- Fenton, MO
- Model
- Agent cooperative (part of UniGroup)
- Best for
- Long-distance moves, sister brand to United Van Lines
- USDOT / MC number
- Not independently verified by us — look it up directly on FMCSA SAFER before booking.
This company operates through a network of independently owned local agents rather than one central workforce. That means your crew, truck, and day-to-day service quality depend on which specific agent handles your move — the corporate brand sets standards and handles marketing and claims, but the people loading your truck work for a local business, not the parent company directly.
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Review data below reflects Mayflower Transit's Mayflower Transit corporate headquarters, Fenton, MO Google Business Profile. Pulled 2026-08-12. See how we select and review movers.
Mayflower Transit review in one paragraph
Mayflower's 4.2-star rating from 156 reviews reflects a stark divide between genuinely excellent moves and catastrophic failures, with the agent cooperative model appearing central to both outcomes. On the positive side, repeat customers spanning a decade praise specific drivers like Nick and coordinated local crews, while corporate relocations and container-based moves frequently earn praise for communication and punctuality. However, negative reviews cluster disturbingly around post-move accountability rather than execution alone: multiple customers report missing entire boxes or tools they believe were stolen, with one reviewer noting Mayflower maintains "a whole department" for such losses. The claims process draws particular ire, described as taking months to years, producing lowball settlements, and involving unresponsive or hung-up-on staff. A military family's total loss in a truck fire escalated into an insurance dispute over COD payment for undeliverable goods. Several damaged-furniture cases share a pattern where in-person inspections occur yet settlements fall far short of repair costs, and at least two reviewers allege document falsification or pre-existing damage mislabeling to deflect blame. The geographic dispersion of complaints—spanning Washington to Tennessee, California to Missouri, Arizona to New Hampshire—suggests systemic issues in accountability structures rather than isolated rogue agents, even as sister-company coordination like Dodge Moving and Storage earns specific praise in successful moves.
What Mayflower Transit moving services typically include
- Full-service packing and unpacking
- Loading, transport, and unloading for interstate moves
- Storage-in-transit for moves where the destination isn't ready yet
- Furniture disassembly and reassembly
- Vehicle/auto shipping, in most cases
- Corporate and government relocation, for larger agents
Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.
Where Mayflower Transit is genuinely good, per real reviews
- Multiple long-time repeat customers (one citing 10 years of use) describe consistently good experiences
- Zero-damage moves reported by some customers with specific praise for the driver
- Sister-company coordination (e.g., with local agents like Dodge Moving and Storage) praised in some reviews
Where Mayflower Transit falls short, per real reviews
- Several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling
- A claims process described as taking up to two years to resolve in one case, with an initial lowball settlement offer
- One reviewer reported a truck fire that destroyed an entire household's belongings, with a dispute over insurance coverage
What customers are saying (40 of 156 reviews)
2025-08-12Do not use, period. They send everything out to local groups, and do not stand behind anything. Move was way late, and items arrived damaged. Horrible customer service, and impossible to deal with. Avoid at all costs
2025-07-19Multiple things missing after the move, including whole boxes and the moving crew stole all of my tools. Furniture pieces broken. Tried to contact the company to make an insurance claim and never received any response. AVOID.
2025-01-17Took apart our furniture, packed & Loaded all our household goods only to get to our new home to see SOOOO much damage they caused to our items. Poorly packed, poorly taken apart causing screw holes in wooden items, broken glass etc!! Not only that but they documented all the damage as previously done once they packed or took it apart! Called to speak with someone about the issues & the First Lady transferred me to a Second Lady who said itâs not her job then hung up on me when I said I...
2024-05-24We used Mayflower for a cross-country move in 2021. Mayflower is a part of Unigroup, as is United Van Lines. We had previously used United Van Lines for two inter-state moves with no complaints. Our experience was very different with Mayflower. First, they damaged several nicer pieces of our furniture. Our claim was handled by Mayflowers Claims Team 9. They got a furniture repair person to look at our damaged furniture. While inspecting our pieces, he indicated that any repairs that he did...
2024-05-03FYI: IF YOU'RE PLANNING A MOVE...I strongly suggest you think twice before using MAYFLOWER moving services. They "lost" about 20% of our belongings (1/3rd of a semi-truck) with no explanation why. We think they gave our stuff to somebody else (and nobody spoke up), as they often have more than just YOUR stuff on the truck. It seems a pattern, as they have a whole department to handle these types of losses. It then took months to be reimbursed. Of course we didn't have photos of most things,...
2024-03-19I was considering moving quotes and the person who worked with me on the phone was incredibly rude and actually hung up on me as I was asking questions about the process. Attitude does not build business.
2024-03-05We used Mayflower in October 2023 for our household move from Sharon, New Hampshire to St Louis, Missouri. We have moved cross country four times in the last 7 years and have to say that this was the best move weâve ever experienced. Mayflower personnel were professional, courteous and careful with all of our belongings. Our driver, Nick was fantastic. This was our only move with ZERO damage, our goods showed up on time and the people who loaded and unloaded were amazing. A big JOB WELL...
2023-09-05Always a great experience. Iâve used them for 10 years for multiple moves. Cordial staff and hard working movers.
2023-06-10Great price, great sister company, Dodge Moving and Storage. Con, Floyd and Doug excellent movers and packers of our things
2023-01-27The Mayflower Moving Co moved my military families entire household contents. Their truck caught on fire (brakes overheated so they said. Plus items that should of not burned up were missing from the truck!!!) causing everything my family owned for 30 years to be completely destroyed. We purchased their additional insurance and they wouldnât honor the insurance because they claimed we had to pay for the COD for delivery! There was nothing to deliver! They destroyed every memory and item we...
2022-12-05Moved from Washington state to St Louis area. I paid for 5 crates but only used 4, understanding we would get a refund for the less amount. Not only did they open up our crates while in their posession/storage and reshuffle our belongings into 5 crates so they didn't have to provide a refund, they lost a couple of items in the move including hardware to our crib that is a family heirloom no longer made. Upon calling the office to resolve these grievances, the responsible party was either...
2022-11-27We moved for Phoenix to Tennessee we thought since it was a trusted moving company we would use them They were the most expensive. Let's just say it was the worst experience ever. They damaged all of our brand new furniture and our washer and dryer that weren't even 1 year old. We had over 4500 in damaged items. They sent someone out to check our stuff and then sent a check for $1500 which doesn't even cover the damaged items. We even had the extra insurance that covers 30,000. We had to...
2022-10-01I paid to have my things pack and they still arrived broken. I put high value on items and they still loss my valuables. I had high hopes, I am so disappointed.
2022-08-05We used Mayflower to move from San Francisco to Fenton. They did a great job.
2021-11-22Contacted customer service in two different ways starting a week ago based on highly unprofessional action by their agent including violation of laws, and have received no courtesy of reply or assistance in resolution.
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Final verdict on Mayflower Transit moving company
Mayflower Transit is worth booking if you specifically want multiple long-time repeat customers (one citing 10 years of use) describe consistently good experiences. Go in with your eyes open about this real pattern: several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling — ask about it directly before you sign. At 4.2/5 across 156 reviews, it's solidly rated, if uneven in places, among the major interstate carriers — compare it against at least one alternative on our compare page before booking.
More about Mayflower Transit movers
Beyond the review data above, here's what's publicly documented about Mayflower Transit — BBB standing, certifications, and specific services — each sourced directly so you can verify it yourself.
- A+ BBB rating on its primary corporate profile (accreditation status can vary by individual local agent). (Source: Better Business Bureau)
- Sells three named "Value-Added Packages": Option 1 ($225, valuation protection to $5,000 plus identity theft protection and claims assistance), Option 2 ($525, adds $25,000 valuation protection and a delay-claim payment), and Option 3 ($725, adds a $250/day delay-claim payment and wall-mount TV disassembly/setup for up to two TVs). (Source: Mayflower)
- Operates as an agent-owned cooperative — independent local agents each run their own business while pooling resources for interstate and international loads. (Source: Wikipedia)
- Founded in 1927 in Indianapolis; markets itself as "America's Most Trusted Moving Company since 1927." (Source: Mayflower)
- Sister company to United Van Lines under parent company UniGroup. (Source: Wikipedia)
What people say about Mayflower Transit elsewhere
Beyond the Google reviews above, here's what customers have said about Mayflower Transit on other public review platforms — included for a fuller picture, with a direct link to each source. (Note: Reddit discussions weren't accessible for this research, so this section draws on other public review platforms instead.)
- Trustpilot: A reviewer who paid for full packing and unloading service said many items weren't wrapped properly and were "just tossed on top of other boxes." (See source)
- Trustpilot: One reviewer reported Mayflower broke two legs off a pool table, scratched a wood dining table, lost bureau knobs, and broke part of an antique corn sheller, with the claims process taking months and being partly denied. (See source)
- Trustpilot: A separate reviewer said their shipment was handed off to a second, unrelated moving company in Florida without their knowledge. (See source)
- ConsumerAffairs: Reviewers have criticized the claims department directly, noting federal law requires claims to be settled within 120 days of a written complaint and that some customers feel they'd need to sue to get compensated. One detailed review described a driver whose truck brakes overheated and caught fire, resulting in total loss of the household's furnishings. Experiences reportedly vary significantly by local agent, so reviews for the specific agent handling your move are worth checking separately. (See source)
Frequently asked questions
Mayflower Transit holds 4.2 out of 5 stars from 156 Google reviews. Mayflower's 4.2-star rating from 156 reviews reflects a stark divide between genuinely excellent moves and catastrophic failures, with the agent cooperative model appearing central to both outcomes. On the positive side, repeat customers spanning a decade praise specific drivers like Nick and coordinated local crews, while corporate relocations and container-based moves frequently earn praise for communication and punctuality. However, negative reviews cluster disturbingly around post-move accountability rather than execution alone: multiple customers report missing entire boxes or tools they believe were stolen, with one reviewer noting Mayflower maintains "a whole department" for such losses. The claims process draws particular ire, described as taking months to years, producing lowball settlements, and involving unresponsive or hung-up-on staff. A military family's total loss in a truck fire escalated into an insurance dispute over COD payment for undeliverable goods. Several damaged-furniture cases share a pattern where in-person inspections occur yet settlements fall far short of repair costs, and at least two reviewers allege document falsification or pre-existing damage mislabeling to deflect blame. The geographic dispersion of complaints—spanning Washington to Tennessee, California to Missouri, Arizona to New Hampshire—suggests systemic issues in accountability structures rather than isolated rogue agents, even as sister-company coordination like Dodge Moving and Storage earns specific praise in successful moves.
Mayflower Transit was founded in 1927 and is headquartered in Fenton, MO. We haven't independently verified its current USDOT/MC registration — check its active status yourself on FMCSA SAFER before booking, which takes under a minute.
We don't publish company-specific pricing since it varies by move — use our moving cost calculator for a general estimate by home size and distance, then get a written quote directly from Mayflower Transit. As a agent cooperative (part of unigroup), expect pricing and quote consistency to depend partly on which specific location or crew handles your move.
Yes — Mayflower Transit is a major national movers, and reviewers describe both in-state and cross-country moves. It's generally considered best for: long-distance moves, sister brand to united van lines.
Several detailed reports of missing or stolen items after a move, with slow or unresponsive claims handling
Request a quote directly through Mayflower Transit's website or by phone, and ask for an in-home or video walkthrough survey rather than a phone-only estimate for anything larger than a 1-bedroom — it produces a far more accurate number. Get the estimate type (binding, non-binding, or binding-not-to-exceed) in writing.
Photograph the damage before the crew leaves and note it on the delivery inventory sheet — don't sign a "no damage" confirmation until you've actually inspected everything. File a written claim promptly and keep every email; several reviewers report better outcomes after escalating in writing past the first-line claims team.
4–8 weeks ahead for most moves, 8–12 weeks ahead during peak season (May–September). Get written confirmation of your actual booking, not just a completed survey or quote — a survey alone doesn't guarantee a crew is reserved for your date.
They're sister brands — both part of the UniGroup agent cooperative — but operate as separate brands with separate agents and claims teams.
Document everything with photos before and after, keep all correspondence in writing, and escalate in writing (not just phone calls) if the initial claims response is unsatisfactory — several reviewers report better outcomes after escalating past the first-line claims team.
Given multiple reports of standard released-value claims being settled well below actual repair or replacement cost, review full-value protection coverage carefully and keep your own photo documentation of high-value items before the move.