Bellhop review

Company at a glance

Rating

4.6 / 5 from 984 reviews

Founded

2011

Headquarters

Chattanooga, TN

Model

Tech-platform / crew marketplace

Best for

App-based booking and transparent hourly pricing

USDOT / MC number

Not independently verified by us — look it up directly on FMCSA SAFER before booking.

This company books and coordinates crews through an app-based platform rather than owning trucks and employing movers directly in the traditional sense. Pricing tends to be more transparent up front, but the software layer itself (scheduling, quoting) is a separate point of friction some customers report, apart from crew quality.

Review data below reflects Bellhop's Bellhop Moving corporate headquarters, Chattanooga, TN Google Business Profile. Pulled 2026-08-12. See how we select and review movers.

Bellhop in one paragraph

Bellhop's app-based booking model gets consistently strong reviews for punctuality, care, and fair hourly pricing, with occasional friction around its booking software and inconsistency between crews on multi-city moves.

What Bellhop typically offers

• Hourly local and long-distance crew booking through an app
• Coordinated multi-city moves (separate crews at origin and destination)
• Packing help, by request

Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.

How booking with Bellhop works

1. Request a quote online or by phone, and ask for an in-home or video walkthrough survey for anything larger than a 1-bedroom.
2. Review the written estimate — confirm whether it's binding, non-binding, or binding-not-to-exceed, and what's included.
3. Get written booking confirmation for your specific date, not just a completed survey.
4. Crew arrives to pack (if included) and load on moving day; do a walkthrough with the crew lead before they leave.
5. Your shipment transits to the destination — ask for a specific delivery window and how you'll be updated.
6. At delivery, inspect items against the inventory sheet before signing off — note any damage in writing immediately.

Protection plans and valuation coverage

Like most interstate movers, Bellhop is required to offer basic released-value protection (about 60 cents per pound per item) at no extra cost — it rarely covers what your belongings are actually worth. Full-value protection costs more but covers repair or replacement at current value. Given the damage and claims themes in the reviews below, it's worth reading how estimate types affect your final bill and binding vs. non-binding estimates before you sign anything.

Where Bellhop is genuinely good

• Consistently high ratings for punctuality and careful handling of furniture
• Transparent, fair pricing cited by multiple reviewers
• Handles coordination end-to-end for long-distance moves, including a separate driver and crews at both ends

Where Bellhop falls short

• One reviewer described the booking software's AI component as unreliable, despite the in-person crew doing a great job
• On multi-leg moves, quality can differ noticeably between the crew at origin and the crew at destination
• Some jobs require the customer to help with packing supplies if not arranged in advance

What customers are saying (39 of 984 reviews)

“Everyone was very courteous, hard-working, and very careful with our things. I would recommend them anytime.”

“This company is not business and work with again during my move no packing supplies myself and family help them pack so never again for me”

“My team of movers were kind, thoughtful, and quick. They avoided my piles of moving nonsense and handled my furniture and bins with care. I'd highly recommend them to anyone.”

“Fantastic group, kind and respectful! The best I've used!”

“10 out of 10, would recommend Bellhop for any moving needs! Our crew of 5 did awesome. They were on time, careful and efficient. We will definitely be using them for any future moving needs.”

“This experience with bell hops was outstanding. They were excellent, professional movers. They arrived on time and were very efficient. I would recommend and use this team again.”

“The bellhops were efficient, careful, very thorough and friendly. I moved from 1 apartment to another in the same building. Very pleased. I’m”

“Bellhop arranged movers on both ends and a driver in between. The price was very fair. They handled it all! For their coordinating and price, 5 stars! ⭐️⭐️⭐️⭐️⭐️ The movers in MI were awesome! Fast and so efficient but also careful. Good communicators. Respectful. The driver was trustworthy and very skilled. He was a great communicator. I would hire him again! True professional. The movers on the FL end were not careful with our items. That said, it was 107 degrees, and...”

“Had a wonderful experience with my move. The movers were professional, on time, nice, & efficient. Thank you to Collin, Pat & Emily, I appreciate you all. Gail”

“The actual team members that did our move were fantastic! They were timely, friendly and were super fast! The only issue was the reservation software was a hassle and the AI component was not trust worthy.”

“Damian and Alex did a great job loading my POD and it wasn’t an easy task! I’ve used Bellhop many times and they’re always efficient and professional.”

“These guys rock! What would have taken me 2 days to pack myself they did in 1hr 11min. Perfectly Tetris’d and packed. I highly recommend buying your own straps and dolly for them to use, it’s worth it and makes their life easier. They knew exactly where to install all of the straps to keep everything from moving. Also make sure you have waters/gatoraid for them! It was hot out there!! Thank you so much friends!”

“The team I had did great work! They were careful and handled everything with care. They were extremely thorough and easy to work with.”

“Caine and diary were fantastic. Super helpful and energetic. Will definitely use this service in the future”

“Excellent move today. They were very prompt and did not waste any time at all. They loaded and unloaded the truck quickly and handled all my items with care. The movers were all extremely nice and polite and very professional. I would definitely use this moving company again and would highly recommend them too.”

“Everyone was great, very nice and hard working people, we really appreciate it.”

“Belle Hop was wonderful! Arrived on time! Got the job done quickly and took great care of my stuff! I will definitely recommend them to others!”

“Great group of guys that took care to move bedroom furniture from home to storage unit. They packed rental truck with care and organized storage unit for me.”

“Bellhops did a great job for us”

“I’ve done business with Bellhop in the past and it was great. Apparently, moves are now brokered, and it was a nightmare. You also cannot speak with anyone in customer service if you have an issue — you are forced to talk to an AI answering service and then a “support ticket” is issued before someone calls you back. Both of my moving teams (loading and unloading) were very kind and helpful, which is the only reason I’m even giving 2 stars. Communication with Bellhop was next to...”

“The service was exceptional! They were polite, handled the furniture with care, they were fast and finished in record time. I will recommend your company to everyone I know. Just recommended you to my daughter who has a move coming up in a couple of months. Wanted to tip the movers, but they finished before I got to the destination. How can I correct that? Mary Patti Brown”

“Fantastic crew! Great communication, excellent care for fragile items, early arrival, incredibly accommodating.”

“Josh and Jimmy did a great job getting us completely packed up and managed to fill every square inch of the Pod storage unit we rented.”

“Emily, Michael and Michael were all great. Easy to work with. Very friendly and very conscientious with my items. Will be using them again in about 8 weeks. Will definitely be requesting them again”

“Bell Hops was very quick to fill my clients last minute needs and we are very thankful.”

“The best unloading experience ive ever had. Thank you guys. The crew arrived on time and were professional, kind and respectful. Careful with our belongings and fast! Unloaded our 2 bedroom pod in 45 mins. We numbered every box and what room it went in. Then I stayed at the pod and told them which room each box went into. Very efficient. My one feedback for the crew is to have better communication exactly when they arrive, bellhop gives a 1 hour window (8-9) and we didnt know when they would...”

“Great experience always with bellhop”

“Are you serious?? You actually tried to scam me out of my hard earned money?? I reserved what I thought was going to be a moving date. I was told that they only take 10% of the moving price, but something bothered me about this company...ALL NIGHT!! If you're not a believer in God, you're a fool!! I know it was God who kept aggravating my spirit to keep checking my credit card, and when I did, these crooks had taken the full amount of what they said my ESTIMATE would be! Mind you, they...”

“The best money I’ve ever spent! Sent a request in the morning, had them here same day. They were amazing, quick, personable, and SO helpful. Can’t say enough thanks to the three who helped us today”

“Fantastic!! 12 minutes total to move dresser, mattress & bed frame into loft area where they had to hoist items up about 15 feet. Super nice & respectful of the space. 10/10 would hire again. Thanks Bellhop!!”

“On time and very efficient. Caine did a fine job of leading his crew, and ensuring their safety. Thumbs up to all.”

“Showed up on time and did an amazing job.”

“The best moving experience ever. Such a huge help!!”

“Movers were amazing! They worked quickly and were very respectful of my home and items they moved for me.”

“All the movers were so friendly and took great care of our furniture!”

“A little pricey but good service. Movers were very professional and helpful.”

“I wasted 10 minutes on the phone with their stupid AI agent.”

“Unfair charges, broken items, and zero accountability I had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them. I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move. Let’s be clear: The move...”

“Bellhop used to be a great mover. Times have changed. They now subcontract with local movers. In my case it was New Journey moving... Really bad! Showed up initially with one guy instead of 5. Blocked the road to my neighbors home the way he parked the truck. Then 3 more associates trickled in. One had to be sent home because he was damaging the walls trying to move thing by himself. Became argumentative when told to ask for help. Another mover complained most of the day about his knees and...”

Final verdict on Bellhop

Bellhop is worth booking if you specifically want consistently high ratings for punctuality and careful handling of furniture. Go in with your eyes open about this real pattern: one reviewer described the booking software's AI component as unreliable, despite the in-person crew doing a great job — ask about it directly before you sign. At 4.6/5 across 984 reviews, it's one of the stronger-rated among the major interstate carriers — compare it against at least one alternative on our compare page before booking.

Frequently asked questions

Related resources

• All interstate mover reviews
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• Moving cost calculator
• How to verify a USDOT/MC number