Mover Review Allied Van Lines review
Real, unedited customer reviews for Allied Van Lines — 3.8 stars from 59 reviews at one representative location. Real quotes, honest strengths and weaknesses, and our verdict below.
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Allied Van Lines moving company at a glance
- Rating
- 3.8 / 5 from 59 reviews
- Founded
- 1928
- Headquarters
- Westfield, IN
- Model
- Agent network (part of SIRVA)
- Best for
- Long-standing national coverage through local agents
- USDOT / MC number
- Not independently verified by us — look it up directly on FMCSA SAFER before booking.
This company operates through a network of independently owned local agents rather than one central workforce. That means your crew, truck, and day-to-day service quality depend on which specific agent handles your move — the corporate brand sets standards and handles marketing and claims, but the people loading your truck work for a local business, not the parent company directly.
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Review data below reflects the Allied Van Lines agent, Indianapolis, IN location specifically — Allied Van Lines operates through many independently run locations, so this is one representative sample, not the entire national network. Pulled 2026-08-12. See how we select and review movers.
Allied Van Lines review in one paragraph
This Indianapolis Allied Van Lines agent, operating since 1928 as part of SIRVA's agent network out of Westfield, IN, shows a clear split between moves that run smoothly and those that fall apart at specific operational weak points. The positive reviews consistently trace back to two factors: in-person pre-move assessments by consultants like Trycia and Travis, and strong driver communication throughout the process, with specific praise for drivers Lucian, B, and Sal who maintained contact and managed crews effectively. When things go wrong, however, problems cluster distinctly around crew-lead behavior and logistical surprises rather than random bad luck. Multiple one-star reviews describe the same scenario: a friendly, professional estimator sets expectations, then a different crew lead arrives late, complains about the quote, disappears for hours, or rushes the job, leaving customers with damaged walls, broken furniture, and cats trapped in closets for 12 hours. The shuttle truck issue appears specifically in Chris's 2026 review as a post-loading billing surprise that eliminated customer consent, while delivery delays and crushed boxes show up repeatedly on the receiving end, with one reviewer finding silverware scattered in the walkway after movers departed. The pattern suggests this agent can deliver excellent cross-country moves when the assigned driver is experienced and communicative, but has inconsistent quality control over which crew leads run local packing and loading operations, and occasionally fails to disclose logistical constraints that affect final cost.
What Allied Van Lines moving services typically include
- Full-service packing and unpacking
- Loading, transport, and unloading for interstate moves
- Storage-in-transit for moves where the destination isn't ready yet
- Furniture disassembly and reassembly
- Vehicle/auto shipping, in most cases
- Corporate and government relocation, for larger agents
Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.
Where Allied Van Lines is genuinely good, per real reviews
- Move consultants who visit in person for a pre-move inventory and give an accurate estimate
- Frequent communication before, during, and after the move on well-run jobs
- Named crews described as careful and detail-oriented
Where Allied Van Lines falls short, per real reviews
- At least one customer wasn't told in advance that a shuttle truck would be needed, adding cost/complexity on moving day
- Crews arriving hours late, throwing off the rest of the day's schedule
- Inconsistent crew-lead professionalism — some described as complaining or rushing the job
What customers are saying (38 of 59 reviews)
2026-07-19Our belongings were delayed. We received half one week late and the other half a few days later. We had valuable items damaged and were told at the beginning stage of the move that our elliptical machine did not need to be disassembled and now it will not fit in the door to our new basement. Moving crews on either side were solid and helpful.
2026-07-17Excellent communication and a fair price. A great crew as well. I would recommend them.
2026-07-12I was pleasantly surprised by my entire moving experience. The pre-move inventory visit was helpful to put a name to a face, and give me a sense of the size of my move. The other Allied staff were helpful in finalizing things and answering my questions. But I was most impressed by my driver, Lucian. He maintained good lines of communication, quickly built trust that he would take care of my things, and overall was a consummate professional. I packed all my boxes myself and had only one small...
2026-07-04ALLIED/COLEMAN VAN LINES REVIEW BE AWARE GOOGLE FORCED ME TO GIVE ONE STAR IN ORDER TO POST THIS TEVIEW TITLE: THE GOOD, THE BAD AND THE TERRIBLE THE GOOD: Our Move Consultant-Travis was polite, personable, detailed and very knowledgeable. A real pleasure to work with! I wish I didnât have to mention his name in this review but he is part of the company and the only reason we decided to go with Allied Coleman. Indianapolis Load Crew-The load crew in Indianapolis were polite, friendly and...
2026-06-14My experience was excellent. They were in frequent communication before, during, and after the move to ensure everything went off without a hitch. They packed and moved very efficiently and were all super professional. On the receiving end, it was more of the same. Thank you so much. i was shocked at how smoothly everything went!
2026-04-23Carefully handled & professional team.
2026-03-31While the person who gave the quote was friendly and professional, the lead of the packing/loading/unloading crew was very unprofessional. He showed up late both days he was scheduled to pack. He complained constantly about how much stuff he had to pack and how we were misquoted. He also would disappear for hours at a time leaving his skeleton crew to work. He refused to pack a room where we could keep our cats first, packed it last. This meant our cats had to stay in a closet for 12 hours....
2026-01-30I selected this company expecting professional, transparent service consistent with a national Allied agent. Unfortunately, my experience was the opposite. I was told in advance that the move would be attempted without a shuttle, and that any shuttle use would be discussed and approved beforehand. Instead, additional charges were applied after my belongings were already loaded and the truck had departed, with revised paperwork sent only afterwardâeliminating any meaningful opportunity to...
2025-12-05Sal was Amazing! His team is very detailed and organized!
2025-11-27My experience with this company in September was problematic from the start. The mover showed up 3 hours late, causing them to miss my buildingâs elevator reservation, which immediately threw off the schedule. What should have been a simple 1.5 bedroom apartment, full-service move turned into an 8+ hour ordeal that had to continue the next day due to poor communication, lack of coordination, and overall disorganization. And I had to take extra day off work and delayed my move out walk...
2025-11-10My mother was moving from Indiana to Texas and we made the choice to go with Allied because they had someone locally who could come by in person and give us an estimate. Trycia came thru and and gave my mom an estimate of what she would be taking with her, and she was always available to take any questions we had. And Misty, who was also available and helpful, coordinated the move, which turned out to be extremely smooth and stress free. They packed up mom's stuff with care and delivered it,...
2025-10-31Our driver ran a good team both at loading and delivery. Very conscious maintaining proper care of our property.
2025-10-15This was the worst cross-country move I've had, and I've done it 6 times. The movers didnt bother to use the item numbers to track my items, which resulted in several items and boxes not arriving. The boxes were so crushed that it looked like a large elephant had sat on them. Several of them were so crushed that they tore, and items were falling out of them. After the movers left, I found several pieces of my silverware (which had been packed in a bag in one of the boxes) in the walkway. In...
2025-07-01Absolutely the best! Super careful with all items, courteous, friendly, extremely professional, timely and helpful. I was scared⦠No reason to be with Allied! Large move; one counter stool leg was broken, claim approved within 24 hours and check sent out for full amount of claim! Canât imagine ever using anyone elseâ¦
2025-06-15Both sets of movers (in Indiana and in Minnesota) were professional and efficient, but they were also sweet and kind, things I needed during a difficult relocation. And Risa, my contact in Indiana, who helped me through it all, was wonderful and caring. I'll absolutely recommend you.
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Final verdict on Allied Van Lines moving company
Allied Van Lines is worth booking if you specifically want move consultants who visit in person for a pre-move inventory and give an accurate estimate. Go in with your eyes open about this real pattern: at least one customer wasn't told in advance that a shuttle truck would be needed, adding cost/complexity on moving day — ask about it directly before you sign. At 3.8/5 across 59 reviews, it's mixed in among the major interstate carriers — compare it against at least one alternative on our compare page before booking.
More about Allied Van Lines movers
Beyond the review data above, here's what's publicly documented about Allied Van Lines — BBB standing, certifications, and specific services — each sourced directly so you can verify it yourself.
- BBB Accredited Business with an A+ rating (re-accredited March 2025 after a prior 2012–2024 accreditation period). (Source: Better Business Bureau)
- Owned by SIRVA, Inc., the same parent company as North American Van Lines. (Source: Wikipedia)
- Offers a free "Virtual Moving Survey" — a video walkthrough of your home with a moving coordinator instead of an in-person visit, used to generate an estimate. (Source: Allied)
- Named one of America's Best Customer Service Providers in the Moving Services category by Newsweek/Statista's survey of 20,000+ consumers, most recently for 2026. (Source: PR Newswire via Morningstar)
- Individual Allied drivers have received AMSA (American Moving & Storage Association) Lifetime Achievement and Rookie of the Year awards. (Source: Business Wire)
What people say about Allied Van Lines elsewhere
Beyond the Google reviews above, here's what customers have said about Allied Van Lines on other public review platforms — included for a fuller picture, with a direct link to each source. (Note: Reddit discussions weren't accessible for this research, so this section draws on other public review platforms instead.)
- Trustpilot: One reviewer described a South Carolina-to-Connecticut move where the driver didn't communicate, arrived late with only one helper, used dirty moving blankets, and didn't protect furniture — a box including their bed frame was lost, leaving them sleeping on the floor for two months during the claims process. (See source)
- Trustpilot: A repeat customer called their move "the worst," citing scraped and damaged furniture, high prices relative to the service received, poor packing, and delivery arriving a week late. (See source)
Frequently asked questions
Allied Van Lines holds 3.8 out of 5 stars from 59 Google reviews at the Allied Van Lines agent, Indianapolis, IN location. This Indianapolis Allied Van Lines agent, operating since 1928 as part of SIRVA's agent network out of Westfield, IN, shows a clear split between moves that run smoothly and those that fall apart at specific operational weak points. The positive reviews consistently trace back to two factors: in-person pre-move assessments by consultants like Trycia and Travis, and strong driver communication throughout the process, with specific praise for drivers Lucian, B, and Sal who maintained contact and managed crews effectively. When things go wrong, however, problems cluster distinctly around crew-lead behavior and logistical surprises rather than random bad luck. Multiple one-star reviews describe the same scenario: a friendly, professional estimator sets expectations, then a different crew lead arrives late, complains about the quote, disappears for hours, or rushes the job, leaving customers with damaged walls, broken furniture, and cats trapped in closets for 12 hours. The shuttle truck issue appears specifically in Chris's 2026 review as a post-loading billing surprise that eliminated customer consent, while delivery delays and crushed boxes show up repeatedly on the receiving end, with one reviewer finding silverware scattered in the walkway after movers departed. The pattern suggests this agent can deliver excellent cross-country moves when the assigned driver is experienced and communicative, but has inconsistent quality control over which crew leads run local packing and loading operations, and occasionally fails to disclose logistical constraints that affect final cost.
Allied Van Lines was founded in 1928 and is headquartered in Westfield, IN. We haven't independently verified its current USDOT/MC registration — check its active status yourself on FMCSA SAFER before booking, which takes under a minute.
We don't publish company-specific pricing since it varies by move — use our moving cost calculator for a general estimate by home size and distance, then get a written quote directly from Allied Van Lines. As a agent network (part of sirva), expect pricing and quote consistency to depend partly on which specific location or crew handles your move.
Yes — Allied Van Lines is one of the larger national movers, and reviewers describe both in-state and cross-country moves. It's generally considered best for: long-standing national coverage through local agents.
At least one customer wasn't told in advance that a shuttle truck would be needed, adding cost/complexity on moving day
Request a quote directly through Allied Van Lines's website or by phone, and ask for an in-home or video walkthrough survey rather than a phone-only estimate for anything larger than a 1-bedroom — it produces a far more accurate number. Get the estimate type (binding, non-binding, or binding-not-to-exceed) in writing.
Photograph the damage before the crew leaves and note it on the delivery inventory sheet — don't sign a "no damage" confirmation until you've actually inspected everything. File a written claim promptly and keep every email; several reviewers report better outcomes after escalating in writing past the first-line claims team.
4–8 weeks ahead for most moves, 8–12 weeks ahead during peak season (May–September). Get written confirmation of your actual booking, not just a completed survey or quote — a survey alone doesn't guarantee a crew is reserved for your date.
It depends heavily on your local agent — Allied operates as a network of independently run agents rather than one company, so the crew and experience vary by location. Reviews for this Indianapolis agent are mixed: 3.8 stars with clear praise for communicative consultants and organized crews, alongside complaints about late arrivals and undisclosed logistics.
Yes, Allied is one of the major national van lines and regularly handles interstate moves through its agent network.
Ask directly — at least one reviewer wasn't told a shuttle would be needed until moving day, which added cost and complexity. Confirm shuttle requirements (common for homes with narrow streets, gated communities, or no truck access) in writing before booking.