Mover Review International Van Lines review
Real, unedited customer reviews for International Van Lines — 4.3 stars from 1175 Google reviews. Real quotes, honest strengths and weaknesses, and our verdict below.
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International Van Lines moving company at a glance
- Rating
- 4.3 / 5 from 1175 reviews
- Founded
- 2000
- Headquarters
- Coral Springs, FL
- Model
- Broker-carrier hybrid
- Best for
- Moves that combine a domestic leg with international shipping
- USDOT / MC number
- Not independently verified by us — look it up directly on FMCSA SAFER before booking.
This company operates as a broker-carrier hybrid, meaning your move may be performed directly or subcontracted to a different, unaffiliated moving company. Ask explicitly, in writing, whether your specific move will be performed by this company or handed off to a third party before you book.
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Review data below reflects International Van Lines's International Van Lines, Coral Springs, FL Google Business Profile. Pulled 2026-08-12. See how we select and review movers.
International Van Lines review in one paragraph
International Van Lines, founded in 2000 and headquartered in Coral Springs, Florida, operates as a broker-carrier hybrid, and customer experiences diverge sharply depending on whether the company directly handles a move or brokers it out. Positive reviews consistently describe punctual crews, careful wrapping and handling of furniture, and final costs matching original estimates without surprise charges, with several reviewers specifically praising a team led by Jake for efficiency and professionalism. However, the most serious complaints cluster around post-pickup logistics and transparency: multiple reviewers report being explicitly told IVL was not a broker, only to have unaffiliated companies like Best Rate Relocation arrive in rental trucks, while others describe belongings sitting in warehouses for weeks or exceeding month-long delays with little communication from dispatch. Several negative reviews note that once items are in storage, customers struggle to reach representatives by phone or email to confirm delivery dates, and at least one reviewer describes a crew demanding full payment before unloading. A concerning pattern also emerges around estimate accuracy, with one customer reporting a phone-based cubic footage estimate that came in at 60 percent of actual volume, and others flagging poorly explained fees that inflated final bills. The data breach mentioned in company materials, where scammers obtained move details to request fraudulent payment, adds another layer of risk to an already inconsistent post-booking experience.
What International Van Lines moving services typically include
- Full-service packing and unpacking
- Loading, transport, and unloading for interstate moves
- Storage-in-transit for moves where the destination isn't ready yet
- Furniture disassembly and reassembly
- Coordination with a network of carrier partners (confirm which one will handle your specific move)
Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.
Where International Van Lines is genuinely good, per real reviews
- Positive reviewers consistently mention on-time delivery matching the original estimate with no added cost
- Careful packing and handling cited across multiple detailed positive reviews
- Handles combined domestic-plus-international moves, a niche fewer competitors cover
Where International Van Lines falls short, per real reviews
- Multiple detailed reports of delivery delays stretching to a month or more, with belongings sitting in a warehouse and little communication
- More than one reviewer reports being told IVL is not a broker, then having the move performed by a different, unaffiliated company
- Reports of the crew demanding full remaining payment before unloading, including one case refusing to unload until a pending bank transfer cleared
- A reported data breach where reviewers say scammers obtained their move details and impersonated the company to request payment
What customers are saying (50 of 1175 reviews)
2026-08-12I would give a 0 stars. I have gone through 10 interstate moves. So this one should have been a breeze since I was only moving personal items. NO furniture. The went through the BBB because I did not want to get caught up in any 3-party scams. IVL was listed as one of the better companies. I called and spoke to an intake person. He was nice enough and when I said there was not furniture. He said they would work me with providing I had sufficient amount of boxes which I did. I provided the...
2026-08-12IVL is probably the worst service company that I ever used. The movers are not their employees. I wish I had done a better job in researching some of negative reviews before I made a wrong decision of choosing IVL to do my interstate moving. It's been more than 3 weeks since pickup and we still can not get an answer on when my belongings will be in transit. It is still at the warehouse. 1. the pickup was almost a disaster - IVL cancelled the primary day pickup last minute. Then notified me...
2026-08-12Because of the quality of service they provided, I would have no hesitation about using them again. Their careful work and dependable approach made a lasting impression, and I would gladly trust them with another move in the future.
2026-08-12From wrapping furniture to carefully carrying boxes through tight spaces, every part of the process was handled with patience and professionalism. I truly appreciated the effort they put into protecting my belongings and making the move as smooth as possible. Their careful work and dependable service made the entire experience much easier, and I would gladly trust them with another move in the future.
2026-08-11Moving cross country in US and I cannot get ahold of them for more than a week to set a delivery date and they have my stuff in storage. Horrible communication via Email and they havenât called me back either. Willing to change this review if there is improved communication.
2026-08-11Beware Don't use this company they have had our belongings for two weeks. No one answers the phone only voice mail that no one responds too. Stuck in a empty house with no belongings and no way to find out if or when we will receive our belongings.
2026-08-11They arrived on time, carefully packed and handled my belongings, and made sure everything was properly secured during transportation. The delivery was completed exactly as scheduled, which was especially important to me because I had planned my entire move around the agreed timeline. Most importantly, every item arrived safely and in excellent condition. From packing and loading to transportation, unloading, and final placement, everything went smoothly and according to plan.
2026-08-10Moving already involves many expenses, so knowing that I would not suddenly be faced with unexpected charges made the experience much more manageable. The fact that the estimate remained the same after the move was completed gave me additional confidence in the overall process.
2026-08-09Read the fine print. And please look at my review history. Iâve probably had 20 positive reviews and have never submitted a negative review of any business Iâve dealt with. Our sales people were really sharp and we trusted them when they told us our household belongings would be delivered in approximately two weeks. After paying 70% of the entire bill when they picked up our items on June 30th, it is now August 9th and our belongings are still sitting in a logistics facility in...
2026-08-08Awful experience. I am glad that we eventually received our things, but I deeply regret hiring International Van Lines. We paid for a professional full-service move. The MAIN reason I hired IVL was because I specifically asked if they were a broker. I was told 100% that they were not, that they would not sell our move, and that they would be the company handling it. Instead, Best Rate Relocation from Maryland showed up at our house in a Budget truck. From there, the whole experience felt...
2026-08-07This was my first experience with movers because I did a big interstate move. Your belongings can be delivered up to 21 business days after your moving date; no one communicated this when I booked the service and I only learned after they came to take my stuff. Luckily it only took about a week for my things to arrive. One man came to deliver all my belongings and furniture. One guy. I ended up helping him move some of my larger furniture because it wouldâve been impossible for him to do...
2026-08-07The service I received recently for my move was very good. The process of scheduling was easy for me, and the staff provided clear communication to me before moving day. My belongings were packed carefully and respectfully. Communication was stable throughout the process, and it helped me not to be nervous. Everything was delivered on time and safely.
2026-08-06After starting a new life in my new job, I decided to move to a new apartment and had an easy relocation experience. The movers helped me plan for my move and explained everything clearly. My things were handled carefully, and fragile things were packed properly. There was good communication throughout the move, and delivery of my belongings went smoothly. All my things reached me safely.
2026-08-04Highly concerned whether this company is legit or a SCAM. Since the earliest delivery date we put down, we have been waiting for our stuff to arrive for 4 weeks (5 weeks since they packed it) due to drivers AND trucks being unavailable. The company took us on as a client never once mentioning this shortage until the contract was signed and our belongings were put in storage when they knew it couldnât be delivered within DAYS of signing the contract. No one has been able to give us an...
2026-08-04We didnât end up booking them because from the beginning there were red flags. From the first time I called, the receptionist on the other end of the phone was beyond bored and not welcoming and she didnât give us a brief overview. Then we discussed doing a virtual survey when the day finally came there was no communication and no confirmation. Our rep never called us. A day later she texted and said âsorry for the delayâ. Missing an appointment is not a delay, itâs a failure to...
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Final verdict on International Van Lines moving company
International Van Lines is worth booking if you specifically want positive reviewers consistently mention on-time delivery matching the original estimate with no added cost. Go in with your eyes open about this real pattern: multiple detailed reports of delivery delays stretching to a month or more, with belongings sitting in a warehouse and little communication — ask about it directly before you sign. At 4.3/5 across 1175 reviews, it's solidly rated, if uneven in places, among the major interstate carriers — compare it against at least one alternative on our compare page before booking.
More about International Van Lines movers
Beyond the review data above, here's what's publicly documented about International Van Lines — BBB standing, certifications, and specific services — each sourced directly so you can verify it yourself.
- BBB Accredited Business with an A+ rating as of April 2025 — though the BBB profile also shows 137 registered complaints, many reportedly still open at time of review. (Source: Better Business Bureau / move.org)
- Founded in 2000 as an international-moving company licensed under the Federal Maritime Commission; began domestic moves in 2007. (Source: International Van Lines)
- Handles roughly 20,000 moves per year, with long-distance moves making up about 80% of that volume. (Source: International Van Lines)
- Explicitly operates as both a carrier and a broker — it owns trucks and employs crews for some moves, while also holding household-goods broker authority and routing other jobs through third-party partners, including for international moves to 150+ countries. (Source: International Van Lines)
- Shows a large gap between review platforms: roughly 4.5 stars on Google (1,805 reviews) versus 1.6 stars on Yelp (628 reviews). (Source: Yahoo Local (aggregated))
What people say about International Van Lines elsewhere
Beyond the Google reviews above, here's what customers have said about International Van Lines on other public review platforms — included for a fuller picture, with a direct link to each source. (Note: Reddit discussions weren't accessible for this research, so this section draws on other public review platforms instead.)
- move.org review: Move.org's review states customers "report more bad experiences with third-party moves" specifically — including a case where outsourcing to a third party wasn't disclosed until the day before pack-out, and another customer who says they were told explicitly, in the contract and by phone, that IVL "does not use brokers," yet delivery was handled by a third-party independent driver. (See source)
- ConsumerAffairs: Reviews here run to both extremes. Some recent reviewers describe the crew as polite and fast with nothing broken and everything packed perfectly. Others report price increases of $1,200 or more after booking, slow response to complaints, and in one case severe damage to a couch, coffee table, and piano. One international move to Italy involved paying $18,906.77 upfront, only for the destination agent to demand over $6,900 in additional payments before delivery. Some reviewers also note IVL is registered as a broker with the Department of Transportation, meaning a booked job can be sold on to another company to actually perform the move. (See source)
Frequently asked questions
International Van Lines holds 4.3 out of 5 stars from 1175 Google reviews. International Van Lines, founded in 2000 and headquartered in Coral Springs, Florida, operates as a broker-carrier hybrid, and customer experiences diverge sharply depending on whether the company directly handles a move or brokers it out. Positive reviews consistently describe punctual crews, careful wrapping and handling of furniture, and final costs matching original estimates without surprise charges, with several reviewers specifically praising a team led by Jake for efficiency and professionalism. However, the most serious complaints cluster around post-pickup logistics and transparency: multiple reviewers report being explicitly told IVL was not a broker, only to have unaffiliated companies like Best Rate Relocation arrive in rental trucks, while others describe belongings sitting in warehouses for weeks or exceeding month-long delays with little communication from dispatch. Several negative reviews note that once items are in storage, customers struggle to reach representatives by phone or email to confirm delivery dates, and at least one reviewer describes a crew demanding full payment before unloading. A concerning pattern also emerges around estimate accuracy, with one customer reporting a phone-based cubic footage estimate that came in at 60 percent of actual volume, and others flagging poorly explained fees that inflated final bills. The data breach mentioned in company materials, where scammers obtained move details to request fraudulent payment, adds another layer of risk to an already inconsistent post-booking experience.
International Van Lines was founded in 2000 and is headquartered in Coral Springs, FL. We haven't independently verified its current USDOT/MC registration — check its active status yourself on FMCSA SAFER before booking, which takes under a minute.
We don't publish company-specific pricing since it varies by move — use our moving cost calculator for a general estimate by home size and distance, then get a written quote directly from International Van Lines. As a broker-carrier hybrid, expect pricing and quote consistency to depend partly on which specific location or crew handles your move.
Yes — International Van Lines is a major national movers, and reviewers describe both in-state and cross-country moves. It's generally considered best for: moves that combine a domestic leg with international shipping.
Multiple detailed reports of delivery delays stretching to a month or more, with belongings sitting in a warehouse and little communication
Request a quote directly through International Van Lines's website or by phone, and ask for an in-home or video walkthrough survey rather than a phone-only estimate for anything larger than a 1-bedroom — it produces a far more accurate number. Get the estimate type (binding, non-binding, or binding-not-to-exceed) in writing.
Photograph the damage before the crew leaves and note it on the delivery inventory sheet — don't sign a "no damage" confirmation until you've actually inspected everything. File a written claim promptly and keep every email; several reviewers report better outcomes after escalating in writing past the first-line claims team.
4–8 weeks ahead for most moves, 8–12 weeks ahead during peak season (May–September). Get written confirmation of your actual booking, not just a completed survey or quote — a survey alone doesn't guarantee a crew is reserved for your date.
Reviewer accounts are mixed and, in several cases, directly contradict what customers say they were told at booking — multiple reviewers report being assured IVL would handle the move directly, then having a different, unaffiliated company show up. Ask directly, in writing, exactly which company will perform your move before you book.
Reviews are split — several describe on-time delivery matching the estimate, while others report delays of a month or more with limited communication. Given the volume of delay complaints, get a specific delivery window and late-delivery remedy in writing.
Multiple reviewers describe crews refusing to unload until full payment cleared, including one case where a pending bank transfer held up delivery. Clarify accepted payment methods and timing in writing before moving day so you aren't negotiating payment logistics with the crew already at your door.