International Van Lines review

Company at a glance

Rating

4.3 / 5 from 1175 reviews

Founded

2000

Headquarters

Coral Springs, FL

Model

Broker-carrier hybrid

Best for

Moves that combine a domestic leg with international shipping

USDOT / MC number

Not independently verified by us — look it up directly on FMCSA SAFER before booking.

This company operates as a broker-carrier hybrid, meaning your move may be performed directly or subcontracted to a different, unaffiliated moving company. Ask explicitly, in writing, whether your specific move will be performed by this company or handed off to a third party before you book.

Review data below reflects International Van Lines's International Van Lines, Coral Springs, FL Google Business Profile. Pulled 2026-08-12. See how we select and review movers.

International Van Lines in one paragraph

International Van Lines has a large volume of positive reviews describing careful, on-schedule moves, but also the highest concentration of serious complaints in this list — delivery delays of a month or more, brokered-out crews despite being told otherwise, and demands for payment before unloading.

What International Van Lines typically offers

• Full-service packing and unpacking
• Loading, transport, and unloading for interstate moves
• Storage-in-transit for moves where the destination isn't ready yet
• Furniture disassembly and reassembly
• Coordination with a network of carrier partners (confirm which one will handle your specific move)

Confirm which of these your specific move includes — not every location or crew offers every service, especially for agent-network and franchise brands.

How booking with International Van Lines works

1. Request a quote online or by phone, and ask for an in-home or video walkthrough survey for anything larger than a 1-bedroom.
2. Review the written estimate — confirm whether it's binding, non-binding, or binding-not-to-exceed, and what's included.
3. Get written booking confirmation for your specific date, not just a completed survey.
4. Crew arrives to pack (if included) and load on moving day; do a walkthrough with the crew lead before they leave.
5. Your shipment transits to the destination — ask for a specific delivery window and how you'll be updated.
6. At delivery, inspect items against the inventory sheet before signing off — note any damage in writing immediately.

Protection plans and valuation coverage

Like most interstate movers, International Van Lines is required to offer basic released-value protection (about 60 cents per pound per item) at no extra cost — it rarely covers what your belongings are actually worth. Full-value protection costs more but covers repair or replacement at current value. Given the damage and claims themes in the reviews below, it's worth reading how estimate types affect your final bill and binding vs. non-binding estimates before you sign anything.

Where International Van Lines is genuinely good

• Positive reviewers consistently mention on-time delivery matching the original estimate with no added cost
• Careful packing and handling cited across multiple detailed positive reviews
• Handles combined domestic-plus-international moves, a niche fewer competitors cover

Where International Van Lines falls short

• Multiple detailed reports of delivery delays stretching to a month or more, with belongings sitting in a warehouse and little communication
• More than one reviewer reports being told IVL is not a broker, then having the move performed by a different, unaffiliated company
• Reports of the crew demanding full remaining payment before unloading, including one case refusing to unload until a pending bank transfer cleared
• A reported data breach where reviewers say scammers obtained their move details and impersonated the company to request payment

What customers are saying (50 of 1175 reviews)

“I would give a 0 stars. I have gone through 10 interstate moves. So this one should have been a breeze since I was only moving personal items. NO furniture. The went through the BBB because I did not want to get caught up in any 3-party scams. IVL was listed as one of the better companies. I called and spoke to an intake person. He was nice enough and when I said there was not furniture. He said they would work me with providing I had sufficient amount of boxes which I did. I provided the...”

“IVL is probably the worst service company that I ever used. The movers are not their employees. I wish I had done a better job in researching some of negative reviews before I made a wrong decision of choosing IVL to do my interstate moving. It's been more than 3 weeks since pickup and we still can not get an answer on when my belongings will be in transit. It is still at the warehouse. 1. the pickup was almost a disaster - IVL cancelled the primary day pickup last minute. Then notified me...”

“Because of the quality of service they provided, I would have no hesitation about using them again. Their careful work and dependable approach made a lasting impression, and I would gladly trust them with another move in the future.”

“From wrapping furniture to carefully carrying boxes through tight spaces, every part of the process was handled with patience and professionalism. I truly appreciated the effort they put into protecting my belongings and making the move as smooth as possible. Their careful work and dependable service made the entire experience much easier, and I would gladly trust them with another move in the future.”

“Moving cross country in US and I cannot get ahold of them for more than a week to set a delivery date and they have my stuff in storage. Horrible communication via Email and they haven’t called me back either. Willing to change this review if there is improved communication.”

“Beware Don't use this company they have had our belongings for two weeks. No one answers the phone only voice mail that no one responds too. Stuck in a empty house with no belongings and no way to find out if or when we will receive our belongings.”

“They arrived on time, carefully packed and handled my belongings, and made sure everything was properly secured during transportation. The delivery was completed exactly as scheduled, which was especially important to me because I had planned my entire move around the agreed timeline. Most importantly, every item arrived safely and in excellent condition. From packing and loading to transportation, unloading, and final placement, everything went smoothly and according to plan.”

“Moving already involves many expenses, so knowing that I would not suddenly be faced with unexpected charges made the experience much more manageable. The fact that the estimate remained the same after the move was completed gave me additional confidence in the overall process.”

“Read the fine print. And please look at my review history. I’ve probably had 20 positive reviews and have never submitted a negative review of any business I’ve dealt with. Our sales people were really sharp and we trusted them when they told us our household belongings would be delivered in approximately two weeks. After paying 70% of the entire bill when they picked up our items on June 30th, it is now August 9th and our belongings are still sitting in a logistics facility in...”

“Awful experience. I am glad that we eventually received our things, but I deeply regret hiring International Van Lines. We paid for a professional full-service move. The MAIN reason I hired IVL was because I specifically asked if they were a broker. I was told 100% that they were not, that they would not sell our move, and that they would be the company handling it. Instead, Best Rate Relocation from Maryland showed up at our house in a Budget truck. From there, the whole experience felt...”

“This was my first experience with movers because I did a big interstate move. Your belongings can be delivered up to 21 business days after your moving date; no one communicated this when I booked the service and I only learned after they came to take my stuff. Luckily it only took about a week for my things to arrive. One man came to deliver all my belongings and furniture. One guy. I ended up helping him move some of my larger furniture because it would’ve been impossible for him to do...”

“The service I received recently for my move was very good. The process of scheduling was easy for me, and the staff provided clear communication to me before moving day. My belongings were packed carefully and respectfully. Communication was stable throughout the process, and it helped me not to be nervous. Everything was delivered on time and safely.”

“After starting a new life in my new job, I decided to move to a new apartment and had an easy relocation experience. The movers helped me plan for my move and explained everything clearly. My things were handled carefully, and fragile things were packed properly. There was good communication throughout the move, and delivery of my belongings went smoothly. All my things reached me safely.”

“Highly concerned whether this company is legit or a SCAM. Since the earliest delivery date we put down, we have been waiting for our stuff to arrive for 4 weeks (5 weeks since they packed it) due to drivers AND trucks being unavailable. The company took us on as a client never once mentioning this shortage until the contract was signed and our belongings were put in storage when they knew it couldn’t be delivered within DAYS of signing the contract. No one has been able to give us an...”

“We didn’t end up booking them because from the beginning there were red flags. From the first time I called, the receptionist on the other end of the phone was beyond bored and not welcoming and she didn’t give us a brief overview. Then we discussed doing a virtual survey when the day finally came there was no communication and no confirmation. Our rep never called us. A day later she texted and said “sorry for the delay”. Missing an appointment is not a delay, it’s a failure to...”

“Terrible experience with International Van Lines for a cross country move. After at least 8 emails, being told that the representative had looked at Google Maps, providing detailed photos of delivery location in suburban NJ, and multiple phone calls was told WHEN the truck arrived that the vehicle, a semi, would not fit in driveway and they refused to park on road. It was either sloppy work on the part of the company, or a great way to make an extra $800 when the customers' belongings are in...”

“When I signed with IVL for my move from Tennessee to Colorado I was told my shipment would deliver within 3 to 7 days. Today was 7days and my shipment is still sitting in a warehouse I was told my shipment wouldn’t move from the warehouse until this weekend. That’s 10 or 11 days. That means it could be another 5,6 or more days before delivery. I have talked with Kevin Garrett and he promised to get back with me yesterday. I have emailed Luis in dispatch and no response from either. Now I...”

“I was looking for the best company to help me move items out of my house. After going back and forth with my self. I came across International Van Lines. I'm so happy I choose them. I received my items in a timely fashion. My items were handled with care. They treated my belongings as if they belong to them. If you're moving or just need anything moved for any location. I would definitely choose this company hands down. I promise you won't regret it”

“International Van Lines did a phenomenal job with our recent move! They arrived exactly on time and took exceptional care with all of our belongings, ensuring everything made it safely. To top it off, we found their cost to be very reasonable for such high-quality service. Highly recommend!”

“There was a lot about the delivery process that was left unclear and surprise hidden charges. Once they pickup your stuff it goes into a warehouse to sit until an 18 wheeler truck needs to go in the general direction of the delivery. Then your things are loaded on the truck along with other customers belongings. You get an email when the truck has left the warehouse, but you have no idea when it will be delivered. My rep told me it can be up to 21 business days. You don't have a tracker or...”

“I had a great experience with this moving company. The team was professional, punctual, and handled everything with care from start to finish. They made the whole process smooth and stress free, and all of my belongings arrived safely and on time. Their attention to detail and excellent customer service really stood out. I would definitely recommend them to anyone looking for a reliable and high quality moving service.”

“Great job. They are highly recommend. Excellent service.. prices are great as well. Very friendly and helpful”

“If you're tryna move without your stuff getting messed up or folks showing up late acting clueless, this company really pull up on time, handle your things like it’s theirs, and get you settled quick without all that extra stress.”

“Great service at a reasonable price I have to say I would definitely use them in the future the team did a great job helping me move”

“Very good service. On time and best service”

“The WORST company! Save yourself the head ache and avoid them and the brokers! They are so quick to badger you for your business until they get it. They lie so much. The promise this and that and then when it comes time to deliver, there is no delivery (literally) ! Been waiting two weeks and my stuff still isn’t here! Britany specifically is a liar. We worked with her and we even got it in writing that our stuff would not be held in storage and would go from truck to truck and our stuff...”

“International Van Lines did an amazing job I cannot recommend them enough! They were on time, prompt, and very polite. They handled my items with care. Thank you for going above and beyond and they kind and helpful I love this company alot ⭐⭐⭐⭐⭐”

“Jake and his team did a great job today. Packed with care and speed”

“I was moving across the country and found international van lines, it was my first time moving across the country and they made it easy and simple. They were very specific on explaining everything and their staff is great I would definitely recommend to friends and family.”

“Great Moving company, I must say the work is a very professional, they get the job done and they will definitely handle your items with care. Definitely recommend.”

“Please read this and DO NOT WORK WITH THIS COMPANY. I had a truly disappointing experience from start to finish. While this company charges higher prices than competitors, which I was willing to accept for better service, the overall experience did not justify the premium. There were multiple unexpected and poorly explained fees added along the way, which significantly increased the final cost. Below are a few examples: - Transparency was lacking throughout the process. I ended up paying 30%...”

“My Caprice is a classic car and my favorite. Got my car to the other side of Florida safely and I didn't have to worry about anything! They took care of everything and they arrived early before quoted time. They price was awesome compared to other companies and I will be using them again. Thank you so much for your awesome customer service and your service in the military.”

“Amazing movers! Would recommend it to anyone who’s moving to the area. Amazing customer service and pricing.”

“Very fast and efficient movers. They responded quickly and was able to make it happen for my husband and I with very short notice. The job was done in an extremely timely manner. I recommend them for any job big or small.”

“I wish there was an option to do more than 5 stars. As someone who has worked for companies and done local moving, I didn't think long distance moving would be this stressful, but as soon as I contacted them, they immediately removed a ton of weight off my shoulders. From professionalism to communication, whole 9 yards, They made sure to keep me stress free. I appreciate everyone on the international van line team , and I highly recommend them for your long distance and international moving...”

“I recently moved down the mountain in California. We were told to call international Van Lines. The customer service quickly put my worries to ease. I was sold right away and I'm very glad I went with them. They went above and beyond and made my move simple and efficient. Thank you IVL.”

“Great! Super communicative and efficient”

“International van lines made my moving experience stress free, super easy and they are affordable. They have great customer service and are respond promptly to your needs! I will be using their services again in the future and highly recommend to others in need of their services!”

“These guys were the best. Very friendly and worked fast. Highly recommended. Jake and his team were the utmost professional.”

“I used International Van Lines for a long-distance move and couldn’t be happier with the service. Their communication was clear and professional. The movers were careful, , and respectful of our belongings, and everything arrived on time and in great condition. Pricing was very reasonable no unexpected charges. International Van Lines made the process smooth and reliable. Highly recommend them for long-distance moves.”

“Jake and his team were incredible. Extremely careful and were able to get everything moved in record time. Thank you!”

“When I was told by my parents that they were moving to Florida that they had bought a house down there and they wanted the warmer weather. I almost panicked untill I found these Folks They were very friendly and surprisingly not as expensive as I would of thought . I gave them all the details and set a date and my worries over. They were very fast and knowledgeable about how to care for the fragile items. I definitely recommend them. If I decide to move also I will definitely be using them.”

“Jake and his team did a wonderful job. Fast, professional, and efficient! Highly recommend!”

“Great company , fair pricing, overall nice people amazing reliability and communication.”

“Would not use again. Contract guys that they pick up off the street to move you are excellent but the company itself is miserable. Cubic foot estimate over the phone ended up being 60% of what was actually packed. They shove everything in the truck like tetris and don't waste any space. Communication on both ends, packing and delivering is vague and not timely. Our furniture was picked up in Richmond, hauled to NJ then back to Florida for storage then to SC for delivery. Multiple days it was...”

“Their service was really good and the team took great care of my things. They kept me updated the whole time which made the move a lot less stressful. My stuff showed up on time and in the same condition it left in, which I love. The whole experience went smooth and I’d definitely recommend them to anyone who needs a dependable moving company!”

“Very disappointing experience!! NEW UPDATE 12/8/25 -Just discovered multiple BROKEN Holiday decorations including snow globes. They were wrapped in bubble wrap and towels. 😡 The initial estimate and price was good. All downhill after that. It took 2 weeks for them to get our stuff (1 bedroom) from Utah to Arizona. I understand they can't guarantee exact delivery date blah blah blah. From the initial planned delivery date, it took 5-6 days to hear anything regarding status of our stuff. If...”

“Great job to khan”

“IVL is one of the better ones but they are still a Broker! Before booking a move, understand the difference between a Carrier (the actual mover) and a Broker (a middleman who sells your job). 1. Identify the Carrier (The Real Mover) There are only a few major van lines that own the trucks and handle the move. ONLY use a registered carrier : Allied, Atlas, Bekins, Mayflower, and United Van Lines. Carrier Advantage: They have a physical fleet, are legally accountable, and generally do not...”

“Do Not Use This Company This move caused incredible stress and you should NOT use this company. * We were promised a full service move with the understanding that we needed to be packed up and off the property by the stated drop-dead deadline. I emphasized this repeatedly with the sales rep, who assured me we would be taken care of. The movers showed up hours later than promised each day of the move, and even with my spouse and her sister actively helping to pack, they did not meet the...”

Final verdict on International Van Lines

International Van Lines is worth booking if you specifically want positive reviewers consistently mention on-time delivery matching the original estimate with no added cost. Go in with your eyes open about this real pattern: multiple detailed reports of delivery delays stretching to a month or more, with belongings sitting in a warehouse and little communication — ask about it directly before you sign. At 4.3/5 across 1175 reviews, it's solidly rated, if uneven in places, among the major interstate carriers — compare it against at least one alternative on our compare page before booking.

Frequently asked questions

Related resources

• All interstate mover reviews
• Compare all 10 major van lines side by side
• Moving cost calculator
• How to verify a USDOT/MC number